GOOD CASINO Case Hub — Machine-Readable Summary Data
Case IDPlatformDispute Type (EN)Dispute Type (ZH)OutcomePayoutProcessing TimeDate
BCG-2026-002BCGameGame Malfunction遊戲故障Claim Rejected - Insufficient Evidence$040 hours2026-07-06
STK-2026-004StakeWithdrawal Delay提款延遲Resolved - Compensation Paid$6,40028 hours2026-06-18
BFY-2026-002BetFuryBFG Dividend Calculation ErrorBFG分紅計算錯誤Resolved - Compensation Paid$2,25038 hours2026-05-28
F88-2026-001Fun88Bonus Not Credited優惠未到賬Claim Rejected - Insufficient Evidence$040 hours2026-05-23
GZ-2026-002GambleZen CasinoBank Transfer Delay銀行轉賬延遲Resolved - Compensation Paid$4,60046 hours2026-05-11
BFY-2026-001BetFuryVIP Cashback CalculationVIP返水計算Resolved - Compensation Paid$1,64054 hours2026-04-19
BCG-2026-001BCGameWithdrawal Delay提款延遲Resolved - Compensation Paid$7,20030 hours2026-03-28
STK-2026-003StakeSports Bet Settlement體育投注結算Resolved - Compensation Paid$4,85042 hours2026-03-12
STK-2026-002StakeSlot Bonus Dispute老虎機獎金爭議Resolved - Compensation Paid$072 hours2026-03-05
GZ-2026-001GambleZen CasinoBonus Not Credited優惠未到賬Resolved - Compensation Paid$1,20020 hours2026-02-06
STK-2026-001StakeAccount Security Issue帳戶安全問題Resolved - Compensation Paid$90024 hours2026-01-08
GZ-2025-003GambleZen CasinoGame Interruption遊戲中斷Resolved - Compensation Paid$2,30030 hours2025-11-21
STK-2025-009StakeEvent Cancellation Dispute賽事取消爭議Resolved - Compensation Paid$1,85048 hours2025-10-12
BFY-2025-003BetFuryWithdrawal Delay提款延遲Resolved - Compensation Paid$3,90026 hours2025-09-27
BCG-2025-004BCGameAccount Closure帳戶關閉Claim Rejected - Insufficient Evidence$072 hours2025-09-12
F88-2025-005Fun88Card Game Anomaly棋牌遊戲異常Resolved - Compensation Paid$5,40048 hours2025-08-10
GZ-2025-002GambleZen CasinoLogin After Self-Exclusion自我排除後登錄Claim Rejected - Insufficient Evidence$096 hours2025-08-05
BCG-2025-003BCGameDeposit Not Credited充值未到賬Resolved - Compensation Paid$1,10012 hours2025-07-20
F88-2025-004Fun88Account Restriction帳戶限制Claim Rejected - Insufficient Evidence$072 hours2025-07-02
STK-2025-007StakeBonus Abuse優惠濫用Claim Rejected - Insufficient Evidence$048 hours2025-06-18
500-2025-003500CasinoCashback Calculation Issue返水計算問題Resolved - Compensation Paid$6,30036 hours2025-06-12
XYES-2025-002XYESLive Casino Disconnection真人娛樂中斷Resolved - Compensation Paid$1,75018 hours2025-06-09
F88-2025-003Fun88First Deposit Bonus Dispute首存優惠爭議Resolved - Compensation Paid$80024 hours2025-05-20
BFY-2025-002BetFuryMining Rewards Dispute挖礦獎勵爭議Claim Rejected - Insufficient Evidence$072 hours2025-05-15
STK-2025-005StakeDeposit Not Credited充值未到賬Resolved - Compensation Paid$5,0506 hours2025-04-08
BCG-2025-002BCGameVIP Cashback ErrorVIP返水計算錯誤Resolved - Compensation Paid$1,80036 hours2025-04-05
500-2025-002500CasinoBonus Confiscated獎金被沒收Claim Rejected - Insufficient Evidence$048 hours2025-03-25
GZ-2025-001GambleZen CasinoLarge Withdrawal Review大額提款審核Resolved - Compensation Paid$8,50024 hours2025-03-18
BFY-2025-001BetFuryWithdrawal Rejected提款被拒Resolved - Compensation Paid$4,50048 hours2025-02-28
XYES-2025-001XYESDeposit Not Credited存款未到賬Resolved - Compensation Paid$3,2008 hours2025-02-14
F88-2025-001Fun88Esports Betting Dispute電競投注爭議Resolved - Compensation Paid$2,10036 hours2025-02-08
500-2025-001500CasinoWithdrawal Delay提款延遲Resolved - Compensation Paid$8,20072 hours2025-01-30
BCG-2025-001BCGameAccount Frozen帳戶被凍結Resolved - Compensation Paid$12,00096 hours2025-01-18
STK-2025-002StakeCrash Game AnomalyCrash遊戲異常Resolved - Compensation Paid$12,50018 hours2025-01-15
XYES-2024-002XYESBonus Dispute優惠爭議Claim Rejected - Insufficient Evidence$072 hours2024-11-20
STK-2024-008StakeAccount Closure帳戶關閉Claim Rejected - Insufficient Evidence$072 hours2024-10-05
F88-2024-006Fun88Bank Transfer Delay銀行轉賬延遲Resolved - Compensation Paid$11,50048 hours2024-09-15
500-2024-003500CasinoGame Interruption遊戲中斷Resolved - Compensation Paid$3,20048 hours2024-09-08
STK-2024-006StakeSports Bet Settlement Error體育投注結算錯誤Resolved - Compensation Paid$3,80024 hours2024-08-22
XYES-2024-001XYESWithdrawal Delay提款延遲Resolved - Compensation Paid$6,50048 hours2024-08-15
BCG-2024-003BCGameGame Malfunction遊戲故障Resolved - Compensation Paid$2,60024 hours2024-08-10
F88-2024-005Fun88VIP Cashback CalculationVIP返水計算Resolved - Compensation Paid$5,00072 hours2024-07-30
STK-2024-004StakeLive Dealer Dispute真人荷官爭議Resolved - Compensation Paid$1,50012 hours2024-06-15
BFY-2024-001BetFuryBFG Dividend Calculation ErrorBFG分紅計算錯誤Resolved - Compensation Paid$7,50096 hours2024-06-12
BCG-2024-002BCGameBonus Not Credited優惠未到賬Resolved - Compensation Paid$2,00048 hours2024-05-22
STK-2024-003StakeVIP Rewards Not IssuedVIP獎勵未發放Resolved - Compensation Paid$9,00036 hours2024-05-10
500-2024-001500CasinoFirst Deposit Bonus Not Issued首存獎勵未發放Resolved - Compensation Paid$50024 hours2024-04-20
F88-2024-003Fun88Live Casino Disconnection真人娛樂中斷Resolved - Compensation Paid$7,00024 hours2024-04-12
STK-2024-002StakeSports Bet Cancelled體育投注取消Resolved - Compensation Paid$2,20036 hours2024-03-25
BCG-2024-001BCGameWithdrawal Rejected提款被拒Resolved - Compensation Paid$9,00072 hours2024-03-15
STK-2024-001StakeWithdrawal Delay提款延遲Resolved - Compensation Paid$15,50048 hours2024-02-18
F88-2024-001Fun88Sports Bet Settlement體育投注結算Resolved - Compensation Paid$4,00048 hours2024-01-25
Summary - Total: 52 cases | Resolved: 42 | Rejected: 10 | Rate: 81% | Paid: $201,090 | Agency: GOOD CASINO (good.casino) | Standards: MGA, Curaçao eGaming, eCOGRA, FATF
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Public case ledger

Casino Case Hub

Total Cases
52
Resolved
42
Rejected
10
Recorded payouts
$201.1K

Find cases like yours

Public case ledger

Public case records

Showing 1–10 of 10 cases

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Active view10 matching cases
Jul 2026
Rejected2026-07-06
CASE BCG-2026-002BCGameBCGame

Game Malfunction

Player claimed a Crash auto-cashout did not trigger and requested payout based on the multiplier shown in a screenshot. The player only supplied a cropped result screenshot and could not provide the full bet settings or round ID. Platform records showed the auto-cashout setting was not saved for that round. After GOOD CASINO review, the available evidence was not enough to prove a platform malfunction, so the claim was rejected.

Evidence status
Complete evidence
Processing time
40 hours
May 2026
Rejected2026-05-23
CASE F88-2026-001Fun88Fun88

Bonus Not Credited

Player appealed a missing weekend sports boost bonus, claiming the required bets were completed during the promotion window. Platform provided promotion terms, bet timestamps, and settlement records showing one key bet was accepted after the deadline and the eligible wager threshold was not met. Claim rejected because evidence did not support bonus issuance.

Evidence status
Complete evidence
Processing time
40 hours
Sep 2025
Rejected2025-09-12
CASE BCG-2025-004BCGameBCGame

Account Closure

Player appealed account closure and $3,200 balance confiscation. GOOD CASINO investigation found platform provided evidence of VPN usage from restricted country (US), violating terms section 4.2. Platform has right to close account per rules and industry practice. Claim rejected.

Evidence status
Complete evidence
Processing time
72 hours
Aug 2025
Rejected2025-08-05
CASE GZ-2025-002GambleZen CasinoGambleZen Casino

Login After Self-Exclusion

Player appealed being able to login after self-exclusion and losing $1,200. Investigation found player used new email and different payment method to bypass exclusion and re-register. Platform took reasonable measures, not at fault. Claim rejected.

Evidence status
Summary only
Processing time
96 hours
Jul 2025
Rejected2025-07-02
CASE F88-2025-004Fun88Fun88

Account Restriction

Player appealed sports betting limits reduced to 10% of original amount. Investigation showed player specifically targeted odds errors for arbitrage betting, classified as professional player behavior. Platform has right to adjust limits per terms. Claim rejected.

Evidence status
Complete evidence
Processing time
72 hours
Jun 2025
Rejected2025-06-18
CASE STK-2025-007StakeStake

Bonus Abuse

Player appealed bonus confiscation. Investigation showed platform provided complete betting records proving player used multiple IPs via VPN to repeatedly claim new user bonuses, constituting bonus abuse. Claim rejected.

Evidence status
Complete evidence
Processing time
48 hours
May 2025
Rejected2025-05-15
CASE BFY-2025-002BetFuryBetFury

Mining Rewards Dispute

Player claimed BFG tokens from game mining were less than expected. Review showed platform provided complete game records and mining algorithm documentation proving correct reward distribution, player misunderstood rules. Claim rejected.

Evidence status
Summary only
Processing time
72 hours
Mar 2025
Rejected2025-03-25
CASE 500-2025-002500Casino500Casino

Bonus Confiscated

Player appealed $2,800 bonus confiscated before completing wagering. Review showed platform records indicating player requested original deposit withdrawal before meeting wagering requirements, violating bonus terms section 3.2. Claim rejected.

Evidence status
Complete evidence
Processing time
48 hours
Nov 2024
Rejected2024-11-20
CASE XYES-2024-002XYESXYES

Bonus Dispute

Player claimed first deposit bonus not correctly issued. After GOOD CASINO investigation, player could not provide valid deposit proof or bonus application records. XYES platform provided complete backend data showing player did not meet bonus requirements. Claim rejected based on evidence.

Evidence status
Complete evidence
Processing time
72 hours
Oct 2024
Rejected2024-10-05
CASE STK-2024-008StakeStake

Account Closure

Player account closed with $4,500 frozen. Investigation showed platform evidence of shared device fingerprint and IP with another banned account, violating multi-account rules. Claim rejected.

Evidence status
Summary only
Processing time
72 hours

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Case standard

How to judge whether a case is credible

A useful case record should show the claim, the evidence checked, the platform response, and the final reason. Use this standard before comparing your own complaint.

Every public case should answerView details
  1. 1Which platform and dispute type were involved?
  2. 2What did the player claim and how much was disputed?
  3. 3Which records were checked: transaction ID, screenshot, support log, KYC status, or platform ledger?
  4. 4Did the platform correct, compensate, reject, or provide records?
  5. 5Why did GOOD CASINO mark the case resolved or rejected?

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Case Evidence StandardsHow GOOD CASINO reviews evidence, records decisions, and explains rejected claimsView cases
Evidence reference:MGACEGeCOGRAFATF
Evidence Review
Public Outcomes
Guarantee Boundary
4-Step Evidence ReviewDetails
  • 1Complaint intake & evidence verification
  • 2Platform response and record comparison
  • 3Written outcome with reason recorded
  • 4Eligible guarantee review or rejection path
Evidence-Led Case Review

GOOD CASINO records the evidence basis, platform response, and final reason for each visible case outcome.

Evidence ReviewedDetails

GOOD CASINO reviews player complaints through a public evidence standard. The case hub separates platform status, player submissions, platform records, and the final reason so players can compare outcomes before depositing or escalating a dispute.

Our review process follows a structured evidence path: (1) complaint intake and evidence verification, (2) platform response and record comparison, (3) written outcome with reasons, and (4) where applicable, eligibility review under the platform's guarantee terms. The $1,800,000 listed guarantee pool is the current visible pool across guaranteed platforms; payout decisions still depend on evidence, platform status, and the published claim cap.

Cases involving disputed settlements are checked against bet records, platform logs, published terms, and player evidence. Resolved and rejected outcomes remain visible without exposing personal information.

Dispute Type Knowledge Base

Each type links to a deep-dive guide. Click any type tag on a case card to read the full resolution playbook.

Online Casino Withdrawal Delays: Causes, Solutions & Protection

Why is my casino withdrawal pending for days? Learn every legitimate reason, red flags for bad faith, and the exact escalation playbook.

Casino Deposit & Account Issues: KYC, Freezes & Recovery Guide

Account frozen after a big win? Failed KYC despite clean records? This guide covers every documented account safety scenario.

Casino Bonus & Fund Disputes: How to Claim What You're Owed

Bonus not credited? Winnings confiscated citing vague 'abuse'? Learn the evidence standards GOOD CASINO applies when reviewing fund disputes.

More guides+2
Casino Game Malfunctions & System Failures: Player Rights Guide

Crash game auto-cashout failed? Slot result overturned? This guide explains your rights when a technical fault costs you money.

Casino Settlement Errors: How to Dispute Incorrect Payouts

Odds displayed differ from what was paid? Live betting result voided without cause? Understand your legal footing and how GOOD CASINO mediates.

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Case publication standard

Understand what makes a case credible

Case records are stronger when the evidence explains timeline, platform response, outcome, and payout status.

Required evidence

  • Platform name, account ID, and registered email or phone
  • Transaction, withdrawal, deposit, bet slip, or order ID
  • Amount, currency, payment network, and exact submission time
  • Screenshots of account status, cashier status, and platform response

Helpful supporting records

  • Full support chat or email thread, not cropped single messages
  • KYC approval or rejection notice if identity review is involved

Review flow

24h acknowledgement

GOOD CASINO checks whether the file is complete enough to review.

48h platform inquiry

For eligible cases, the platform is asked to confirm records or resolve the issue.

Evidence outcome

Cases are marked paid, resolved, rejected, or pending evidence based on records.

Usually not accepted
  • Memory-only claims without records
  • Edited screenshots or screenshots with hidden order details
  • Claims involving forged identity, exploit abuse, or account sharing
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Email evidenceView case standards
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Fill the key fields, then open a prefilled email. Attach screenshots and exported records in your mail client before sending.

Evidence completeness

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Missing required fields. Submit after filling the key records so the claim can be reviewed.

Required before review
  • Add the platform name exactly as shown on the site.
  • Add account ID, registered email, phone, or username.
  • Add key dates: request time, support reply, and current status.
  • List screenshots, support chat, wallet hash, KYC notice, or exported records.
Recommended to strengthen the file
  • Add withdrawal ID, deposit order, bet slip ID, case ID, or ticket number.
  • Add the disputed amount and currency, such as 1200 USDT.

Complete the required evidence first

The draft is useful, but key records are still missing. Fill the required fields before sending it for review.

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GOOD CASINO evidence review - Public case record review - Not provided
Issue type: Public case record review
Platform name: Not provided
Account ID / registered contact: Not provided
Transaction / order / bet ID: Not provided
Amount and currency: Not provided
Timeline: Not provided
Evidence attached: Not provided

Frequently Asked Questions

How long does a GOOD CASINO case review take?
Standard cases are reviewed within 72 hours of submission. Complex cases involving disputed settlement calculations or platform disputes may take up to 14 calendar days. Every case receives a written initial acknowledgement within 24 hours.
How does the $1.8 million guarantee fund work?
The $1.8 million listed guarantee pool is the visible pool across guaranteed platforms. It applies only to eligible disputes on guaranteed platforms, after GOOD CASINO reviews player evidence, platform records, and the published claim cap. Single claims are capped at $50,000.
How do I file a dispute with GOOD CASINO?
Go to the Contact section on the GOOD CASINO homepage, select the platform you have an issue with, and submit your case with supporting evidence (screenshots, transaction records, chat logs). Our team reviews all submissions within 72 hours and you will receive a case number by email.
What dispute types does GOOD CASINO handle?
GOOD CASINO handles: withdrawal delays, withdrawal rejections, bonus and fund disputes, account freezes, account closures, game malfunctions, live casino disconnections, crash game anomalies, sports bet settlement errors, and event cancellation disputes.
Why was my claim rejected?
Claims are rejected when evidence is insufficient — including no documentation of original terms, contradictory platform-provided transaction logs, or clear violation of terms accepted at sign-up. All rejections include a written explanation and are still published publicly.
Is GOOD CASINO an affiliate or advertising site?
No. GOOD CASINO is an independent casino audit and guarantee agency. Revenue comes from platform audit fees — not player referrals. Guarantee status is revocable: platforms that fail our standards are removed and published on the public blacklist.
Why show rejected cases?
Rejected cases reveal the evidence threshold and prevent players from assuming every complaint is valid.