LeoVegas

High Risk

Blacklisted Platform

278+

Complaints

$1,300,000+

Total Loss

2024-06

Blacklisted

UKGC, Casino Guru, AskGamblers

Source

Responsible Gambling FailuresKYC DelaysAccount ClosuresWithheld Winnings

LeoVegas was fined £1.32M by the UK Gambling Commission. Players report accounts being closed without explanation, winnings withheld under vague terms, and excessively slow KYC processes.

Fined £1.32M by UKGC for responsible gambling and AML failures
Accounts closed without adequate explanation

KYC process takes weeks with poor communication
Winnings withheld under vague 'terms' clauses

Complete KYC before making large deposits
Keep records of all bonus terms

UnresolvedAccount Closed 48 Hours After Requesting $9,000 Withdrawal

Player: AnonymousRegion: Sweden$9,0002024-10-18

Player requested $9,000 withdrawal after a winning streak. Within 48 hours, LeoVegas closed the account citing 'terms and conditions breach' without specifying the breach.

Case Details

·Withdrawal requested: $9,000
·Account closed: 48 hours later
·Reason: 'Terms breach' (unspecified)

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