888 Casino High-risk record
High RiskKYC / AML review risk
888 Casino was fined £9.4M by the UK Gambling Commission in 2023. Players regularly report withdrawal refusals, KYC-based delays, and accounts frozen after significant wins.
445+
Complaints
$2,100,000+
Reported Disputed Amount
2024-05
Risk record date
UKGC, Casino Guru, Trustpilot
Source
Withdrawal RefusalAccount FreezingKYC Manipulation
Action path
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- Withdrawal Refusal:Fined £9.4M by UKGC in 2023
- Account Freezing:445+ documented player complaints
- KYC Manipulation:KYC requests used to indefinitely delay legitimate withdrawals
- Accounts frozen after large wins without explanation
- Customer service systematically ignores escalated complaints
- Regulatory fine shows pattern of mistreating players
- Keep all documentation of KYC submissions and responses
Unresolved$15,000 Frozen After Jackpot Win
Player: AnonymousRegion: Canada$15,0002024-08-22
Player hit a jackpot and requested withdrawal of $15,000. 888 Casino immediately froze the account, demanded extensive KYC, and after 3 months of submitting documents, still refused to release funds.
Case Details
- ·Win: $15,000 jackpot
- ·Account: Immediately frozen
- ·KYC duration: 3 months
- ·Result: Still unresolved
Case Hub
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Why was 888 Casino fined?
The UK Gambling Commission fined 888 Casino £9.4M in 2023 for failures in social responsibility and anti-money laundering procedures.
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